Store Policy
Update: 11-07-2023
We update the store policies without prior notice when it becomes necessary to maximize the customers’ satisfaction or meet the changes in our operations. Being customers, you are responsible for reading the store policies before submitting the order(s) every time. If you place the order via other means than online, you are required to read the store policies online before submitting your orders.
General info:
We are a physical business with a dedicated office and
staff available to assist you during our office hours from 9 am to 5 pm, Monday
to Friday, in accordance with US Pacific time to cater to your needs.
Our website is exclusively designated for wholesale purposes,
offering wholesale prices in US dollars. A resale certificate related to your
business engaged in bridal business is required.
We strongly recommend registering an account to conveniently
access your order status and history at any time. If you encounter any
difficulties logging into your account, our team is readily available to assist
you via email or phone during our business hours.
Please note that we do not provide a print catalog and the
colors displayed on our products may vary slightly due to monitor and/or
graphic card settings. All prices, product availability, descriptions, and
colors are subject to change without prior notice, so we advise customers to
inquire and confirm information at the time of purchase.
Payment, deposit, or balance due must be received within 5
working days from the order placement or before the order is ready to dispatch,
or the order will be cancelled without any further notice.
Please refer the terms of in-stock items, back-order, made-to-order, and
customized orders below.
1.
In-stock items refer to the items that are
maintained as in-house inventory and can be filled instantly.
2.
Back-order refers to items that are
restocked periodically but temporarily out of stock. The order will be filled as soon as the items are restocked.
3.
Made-to-order items typically only
have samples on display, and production will not begin until your specific
requests are made. These items will be reproduced based on the sample
representation that you see.
4.
Customized Orders are made based on
your specific requirements and instructions. However, it is important to note
that the production for customized orders usually takes longer due to the
necessary communication. Additionally, not all items can be customized, so it
is advisable to inquire about this information before making any commitments.
If you have any special requests or specific delivery
instructions, please ensure to specify them on the order form or written in
email. Failure to do so will result in your order being processed according to
our standard procedures and store policies. Please note that any refused
packages or items due to a lack of advanced special requests will incur a 25%
restocking fee for in-stock items. Shipping and handling charges are non-refundable, and the cost
of returning the items to us will be charged to your account
Any off-price items, promotions, special offers, package deals, made-to-order, and customized
orders are considered final sales and are non-refundable.
Deposit is in terms of ensuring your orders progress and to
be fulfilled. A 30% ~50% of the cost of the item will be required except for
other promotional programs in implementation.
Order Placement & Review:
For a convenient and seamless ordering experience, please visit
our website at www.BridalShopClub.com. Our website allows you to place your
order at any time, 24/7. Upon completing your order, you will receive a
confirmation copy via email, along with an order number.
Alternatively, if you prefer, you can also email your item list
to [email protected] or contact us during our business hours
at 562-404-8557.
If you have any specific requests, please include them in the
comment box before submitting your order or email us before the order process or shipment
of your order. Your payment information is only saved on your account for
further processing.
For in-stock orders, the estimated shipping cost shown on your
order copy is provided for reference only and may differ from the actual
amount. If the available quantities are insufficient for your
needs, we will hold the order until you confirm whether you would like a
substitution or we will ship the order as is.
For orders placed from or shipped to non-continental areas of
the USA, Canada, and other countries, we will provide you with a shipping cost
quote. Once the quoted shipping cost is confirmed by you, we will further
process your order.
When your order is packed, we will adjust the shipping cost to reflect the actual amount, the actual packed quantities, and additional special requests for delivery, as well as the applicable credits and discounts.
We strive to ship orders within 24-48 business hours if the amount due is cleared. As soon as your order is shipped, you will receive an invoice copy and a
tracking number via email.
Please note that UPS typically takes 2-5 business days for USA
domestic delivery and 7-14 days for international delivery, although they do
not guarantee specific delivery days. For the most up-to-date information on
UPS's delivery terms and conditions, please refer to their website. If you
require urgent delivery, we strongly advise you to plan your order as soon as
possible.
You can always log in to your account to check the status and
history of your orders. If you have any inquiries regarding your order(s),
please contact us immediately. Please be aware that any additional fees
resulting from changes made after your order has been shipped will be imposed
on your account.
For orders shipped outside of the USA, please be aware that
taxes, duties, and customs clearing fees may be imposed by the importing
countries. As the customer, it is your responsibility to check with the customs
department of the importing country for relevant information. You will be
responsible for paying any such fees. All prices listed on the invoices are FOB
prices, based in Cerritos, CA, USA.
Due to the price value of the wedding dress, we
insure each package.
Order Cancellation
I.
In-stock
items:
Once an order has been shipped, it cannot be cancelled. However,
if the order is in transit and has not yet been delivered, we can attempt to
intercept it if the carrier accepts the request. Please note that there will be
a fee for this service, as well as for return shipping if necessary.
If you receive the order and it is in good condition, but you
still wish to return it, you must request a Return Merchandise Authorization
(RMA) and follow our Return and Replacement policies.
If you refuse to accept the package(s), you will be responsible
for the return shipping charges.
Please be aware that any interception, refusal, or return of an
order will be subject to a 25% restocking fee and handling fee, plus the return
shipping fee. The shipping cost is non-refundable.
If the order is shipped outside of the USA, the order is not
cancellable and cannot be intercepted and refused. No refund will be rendered.
II.
Back-Order,
Made-to-Order and Customized Order:
If you prefer to keep unfilled quantities as back-orders, or
place made-to-order and customized orders, a non-refundable deposit is required
to ensure fulfillment once the items are available. If you choose not to pay
the deposit, we are not responsible for any shortage of back-ordered items once
they become available. We will send you an email with a copy of the sales order
for confirmation, and your email reply will serve as your confirmation.
If you need to cancel a back-order, please inform us within 3
business days of receiving the sales order. Otherwise, we will ship your back
order as is. Any refused back order will incur a 25% restocking fee, plus a
return shipping fee, and the freight charges are non-refundable.
For made-to-orders and customized orders, they are not
cancellable, and the deposit is non-refundable after 3 days confirming the
orders, unless in error of styles, colors, and sizes.
Payment:
For orders within the United States, we accept major credit
cards including VISA, Master Card, American Express, and Discover. Please note
that the name "Giovani International, Inc." will appear on your
credit card statement.
The payment for your in-stock order will not be processed until
the total amount is finalized, taking into account the actual shipping cost as
well as any applicable credits or discounts.
The balance due plus any applicable fees for your back-order,
made-to-order, and customized order will be processed as soon as the items are
ready to ship.
If you have provided your credit card or debit card information, it is important to ensure that the billing address matches the information your issuing bank has on file. This will help to avoid any payment decline due to an unmatched billing address. In case your shipping address differs from your billing address, we will further verify the shipping address to ensure the safe delivery of your order. To ensure the security of your credit card information, we use SSL encryption to transmit it directly to a secure electronic vault.
If you prefer to pay with PayPal or Zelle, please contact us
before placing your order. We will provide guidance on how to proceed with the
order without entering payment information online. Once your order amount is
finalized, we will request payment through your PayPal or Zelle account
In addition to credit cards and online payment methods, we also
accept company checks, Cashier's checks, and money orders. Please make these
payable to FashionWholesaler.com and mail them to the following address:
BridalShopClub.com
12950 Alondra Blvd.
Cerritos, CA 90703, USA
Please note that we do not accept personal checks or cash on
delivery (C.O.D.) as payment options.
For international customers, excluding Canada and Puerto Rico,
we do not accept credit cards as payment forms. We accept PayPal for orders
under US$1,000. For orders over US$1,000, we require bank wiring in advance.
In some cases, your issuing bank may decline a charge due to
failed billing address verification. After you contact your credit card issuing
bank to fix the billing address record on your file, we will reprocess the
payment. The previously declined charge shall be removed by your bank.
We do not tolerate credit card fraud, which is a felony. If it
is determined that an attempted order is fraudulent, we will report all
information to the FBI, at http://www.ifccfbi.gov
Delivery:
Orders are shipped within 24-48 business hours after receiving
your order, or items on backorder, made-to-order, and customized orders become available and the amount dues are cleared. Please note that we are closed on Saturdays, Sundays, and major
holidays. Orders placed on these days will be processed on the first following
business day by the sequences of orders received.
Delivery by UPS takes 3-5 business days for USA domestic
delivery and 7-14 days for international orders, excluding the pick-up day. The
choice of delivery service, either UPS or the US Postal Service, will be
determined based on the most cost-effective and efficient option available.
However, UPS does not guarantee delivery days. Please refer to UPS's latest
updated delivery terms and conditions. To ensure timely delivery, we recommend
planning your order as soon as possible. If your packages are delayed, please
contact your local UPS or postal offices. Should you need further assistance,
please contact us at 562-404-8557.
Once your order has been shipped, any changes or modifications
are subject to the terms and conditions of the carrier. We will assist you in
making changes that accommodate your requests. Please note that any additional
fees incurred will be the responsibility of the receiver, if applicable.
To avoid any potential disputes regarding shipping charges,
we do
not accept freight collect shipping. We appreciate
your understanding.
All orders are shipped from FOB Cerritos, California. Reimbursement
for lost packages is limited to the per-box limit based on the chosen shipping
option. To ensure secure delivery, it is highly recommended to include
signature or insurance options at an additional cost according to the carrier's
rate chart. Any special requests or instructions can be left in the comment box
during the ordering process. Additional charges for these requests will be
added to your order once it is ready to ship.
In the event of an incorrect address, an address correction fee
and reroute fee will be applied to your account upon receipt of UPS's bill.
Sales Tax
Orders shipped within California will impose the sales tax if
you do not provide a valid resell permit number. The sales tax varies by the
shipping location. You will be requested to submit a copy of your reseller
permit if you reside in California and are engaged in the reselling business.
You can email the reseller permit certificate to [email protected].
Defect Claims, Damages, and Return Policies
Any defect claims must be reported to us via e-mail at [email protected] within 5 business days of the receipt of the
order along with the images of the defects. We will reply to you with an RMA
number and return instructions once your request is approved.
If the defect is verified by a manufacturing flaw, we will
replace the item or credit your account upon receipt of the returned merchandise.
If the defects are caused by improper use and are reported out of the 5-day
range, neither credit nor replacements will be approved.
If you find the package(s) damaged upon delivery, please report
to the driver immediately. If you are absent during delivery, you should take a
picture(s) of the damaged package(s) before you open the boxes and email the
pictures to us at [email protected]. We will assist you with the claim to the carrier.
Once the carrier approves the damage, we will refund to your account upon
receiving the reimbursement from the carrier. Please note UPS and USPS only
reimburse the amount limit per box set by their policies based on the shipping
method if you do not request additional insurance coverage.
To avoid unnecessary returns, we suggest you read or inquire
about the product information before submitting the order. The return request
needs to be made within 3 business days of
the receipt of the shipment and is subject to a $20.00 or 25% re-stocking fee
whichever is greater. Shipping and handling fees are not refundable.
Merchandise must be returned in its original seal and unworn condition, and
must be accompanied by a copy of RMA.
All claims must be issued for an RMA number, without it, the
return will result in refusal and no credit or refund to be issued. Please note
promotional items, package deals, close-outs, special orders, and customized
orders are non-returnable.
Refused, unclaimed, or undeliverable orders are subject to a
$20.00 or 25% re-stocking charge whichever is greater, plus the return shipping
cost. Shipping and handling fees are not refundable.
The above returned term is only applied to the in-stock items. Please note the made-to-order and
customized order are non-returnable except for incorrect styles, colors, and
sizes.
Disclaimer:
This site and its contents are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. FashionWholesaler.com does not warrant that this site and its contents are complete or error free or that the server that makes it available is free of viruses or other harmful components. Price and availability information is subject to change without notice. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that FashionWholesaler.com, and its officers, directors and employees shall not be liable for any damages of any kind related to your use of this site.